Returns Policy

Returns is a scheme provided by respective customer directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective customer to us. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

All Product’s customer can return (Except Non Returnable Product’s) & Exchange within 7 day date of delivery and Refund amount of will be credit after 2-3 Working Days.	7 days Refund, replacement or exchange
Non Returnable Products categories :- 1. Grocery 2. Hair Accessories 3. Raw Meat 4. Cake and Pastry 5. Auto accessories 6. Bath & Spa 7. Baby Care 8. Cleaning Product 9. Mobile & Computer’s	Non-Returnable Non-Returnable Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers Cleaning Gels, Detergent Pods, Fabric Wash Products, Stain Removers and Washing Bars/Powder Ink Toner’s, Mobile , Tablet & Laptop Screen Guards, Motherboard, Internal Hard Drives
10. Fashion’s Items	Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
11. Footwear Accessories	Shoe Deodorants/Polish Creams/Sprays and Wax, Oils, Glue, Grease, Socks,
12. Innerwear	Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
13. Party Supplies	Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles
14. Personal Care Products	Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehndi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Men’s Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades
15. Health & Safety Products	Covid-19 Care Product , Mask, Sanitizer, Oxygen Oximeter, Strimmer, Safety Helmets, Safety Goggle, Safety Gloves
16. Home Products	Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints, wallpaper, 3d Wallpaper

Part 2 – Returns Pick-Up and Processing

At the time of return pickup where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked and verify for the following conditions:

Category	Conditions
Complete Product	All in-the-box accessories (like Chargers, Data cable , Headphone, Manuel guide Book, remote control, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning any product please check all accessories is must in the box ,Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (if you use Pin, Pattern or Fingerprint then must be disabled before return the product.
Undamaged Product	Damage product is not acceptable at the time of return and not applicable refund and exchange (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	At the time of return please always remember Product’s will be in original packaging/ box should be undamaged.
Right Product Will Be Given	At the time of return same product will be return and handover to Delivery Boy

Before Pick-up the return Our team first call to customer and check the product quality then we will approve the refund and accept the return product.

Our Delivery boy will refuse to accept the return if any of the above conditions are not match.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the Customer.

Part 3 – General Rules for a successful Return

1. if you received any wrong product should be packed the same condition without damage the box and product and click the photo and send our customer care mail ID : customercare@youronlinestore.co.in Either you can MSG on our Customer care Whats App No. 9599650357

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

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